How can we help?

Getting started

How do I add the widget?

Touch and hold an empty spot on your Home Screen until the apps jiggle, tap Edit and then Add Widget. Search for Widget Pet and add the large widget. Your pet appears right away, and every button in it works without opening the app.

Can I see the widget inside the app?

Yes. Open Settings › Widget preview to play with the same widget in the app.

Is Widget Pet free?

Yes. Mochi, the starter pet, and the core games are free. Extra pets, the Arcade Pack, seasonal packs and coin packs are optional one-time purchases. There are no subscriptions and no ads.

Your pet

Will my pet die or run away?

Never. If you're away for a while, your pet gets hungry or bored and is happy to see you when you come back.

How does my pet grow up?

Pets grow on the days you care for them: baby for the first two care days, kid from day 3 and grown-up from day 8. Volt, Frost, Buzz and Glitch also evolve into new forms. When one is ready, tap Evolve! in the widget.

Why does my pet say "I'm full" or "Not thirsty"?

Just like a real pet, it turns down food, play or a bath when it doesn't need one. Try again a little later.

Why is my pet asleep?

Your pet sleeps during your bedtime and its needs pause until morning. Change the hours in Settings › Bedtime.

Can I try another pet before buying it?

Yes. Pick any pet in the Shop and tap the option to try it on your widget for a day. You can start one free try a week.

Games and coins

How do I earn coins?

Play the mini games, care for your pet when it needs it, and keep your daily streak going. Games pay up to 60 coins a day. Coins buy outfits and shells in Style.

Some games are locked

Pet Says, Bath Battle and Snakes & Ladders come with the Arcade Pack in Shop › Packs. The other games are free.

Purchases

I bought something but don't see it

Open Shop, scroll to the bottom and tap Restore purchases. Pets and packs come back on any iPhone signed in with the same Apple Account.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Your progress

Is my progress backed up?

Your pet, coins and outfits are stored only on your iPhone. Deleting the app deletes them. Bought pets and packs can always be restored, but coins can't.

How do I start over?

Go to Settings › Start over. You get a new pet, and anything you bought is restored.

Can I turn off notifications?

Yes. Choose which reminders you get in Settings, or turn them all off in the iPhone's Settings app. Widget Pet sends at most three a day and never at bedtime.